A lot of the focus on the future of wearables is put on the hardware makers themselves, however that’s only one half of the equation. While most of the wearable makers also produce their own software, there are some companies looking to create much more wide reaching back ends for wearables to connect up to. Like Salesforce’s Servicecloud 1.
The recently updated platform essentially acts like a backbone for the Internet of Things, allowing different types of wearables to connect to it and interact with one another. In a recent demo it showed how it can be used by those who have smart temperature trackers and thermostats in their home, letting users connect to Service Cloud to access them, instead of going through the proprietary software developed by the maker of the thermostat. This could be applied to a number of different wearable systems and could theoretically let them all interact and collate their information together to form much more useful information for the users.
TechCrunch has been talking about some of the potential applications for such a system, suggesting a linked network of heads up displays and smartwatches for people in certain professions. If an accident occurs, everyone on site could be warned of any impending danger, while safety and security personnel could be directed straight to the problem automatically, whilst being given visual and auditory information on the problem and potentially even video feeds from the affected area.
Another suggested situation involves travelling by air or train, whereby those with heads up displays are able to order food and drinks from their seat, meaning that there is no need for the traditional carts down the aisles. It would cut back on the need to ask passengers what they want, leading to more efficient travel and faster service.
Hospitals could also hugely benefit, with doctors in different departments able to confer on patient health, while maintaining their proximity to expensive and heavy equipment, thereby speeding up diagnosis and reducing the need for lengthy walks through large facilities. Again, efficiency is improved, because all of the information can be found in one central (digital) place that also lets people interact through it, with access to everything.
For that to happen, there is a need for a centralised platform that does away with all of the bespoke back end solutions currently provided by wearable makers.
The question is, who gets to provide it? As surely they’ll benefit from the wearable revolution almost as much as the consumer.